{"id":267,"date":"2014-10-31T14:19:47","date_gmt":"2014-10-31T14:19:47","guid":{"rendered":"https:\/\/fairfax.ghostdev.co\/?page_id=267"},"modified":"2021-04-29T01:38:23","modified_gmt":"2021-04-29T01:38:23","slug":"resident-handbook","status":"publish","type":"page","link":"https:\/\/fsecommunities.com\/residents\/resident-handbook\/","title":{"rendered":"Resident Handbook"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.9.4″ _module_preset=”default”][et_pb_fullwidth_header title=”Resident Handbook<\/strong>” text_orientation=”center” _builder_version=”4.9.4″ _module_preset=”default” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”4rem” background_color=”RGBA(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0.3)” background_color_gradient_end=”rgba(0,0,0,0.3)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/fsecommunities.com\/wp-content\/uploads\/2014\/10\/apt-exterior1.jpg” custom_padding=”15vh||15vh||true|false”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row column_structure=”3_4,1_4″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Resident Handbook” _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

Resident Handbook<\/h2>\n

Thank you for choosing to rent a property through us. We are a property management company that leases and cares for homes for a wide variety of property owners. The following information will be useful to you during the time you reside in one of our properties.<\/p>\n

[\/et_pb_text][et_pb_toggle title=”Issuance of Keys” admin_label=”Issuance of Keys” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

Keys to your property will be issued on the day before you are entitled to occupancy during our normal business hours. If the day you are entitled to occupancy falls on a Sunday or holiday, we will issue keys on the last business day before you are entitled to occupancy. All deposits and rent due must be paid prior to issuance of keys in certified funds.<\/p>\n

If you require keys to be issued at a time other than that outlined above, a lock box containing keys to the property can be placed at the property. The fee for placing a lock box is $50.00, of which $25.00 is refundable upon return of the lock box to our office. All deposits and rent due must be received in our office prior to providing you with the lock box combination. You must contact our office during normal working hours to obtain the lock box combination<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Moving In” admin_label=”Moving In” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]We have made every effort to have your home in good condition for your arrival. At the time you signed your rental agreement, you were provided with a Move-In Inventory and condition form. You should complete this document and return it to our office within seven days following the signing of your rental agreement. The Move-In Inventory form is for your protection. You should list any pre-existing damage or deficiency in the property. We will utilize this form when we conduct the move-out inspection when you vacate the property. It is therefore in your best interest to carefully complete the form. Should you believe it necessary, you are welcome to provide photos or other documentation.[\/et_pb_toggle][et_pb_toggle title=”Payment of Rent” admin_label=”Payment of Rent” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]In almost all cases, your rent will be due on the first day of each month in our office. Rent is paid based on receipt in our office not postmarked date. For your convenience we offer the service of debiting your bank account on the first of the month for the rent amount, or accepting credit or debit card payments through logging into our tenant portal on the website. This service guarantees that your rent will be timely paid and you will not be charged a late fee due to a post-office delivery delay or a lost check. Late fees are levied the day after your rent is due on your rental agreement. Our standard late fee is 5% of Monthly Rental amount. WE DO NOT WAIVE LATE FEES<\/strong>.[\/et_pb_toggle][et_pb_toggle title=”Late Fee Policy” admin_label=”Late Fee Policy” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Late payment fee is 5% of Monthly Rental amount. Rent is considered late if payment is received on\/after the 6th day of the month for which the payment is being made. If your rent is received one or more days late you will be charged the late fee as set forth in the rental agreement. Your rental agreement states that rent, late charges, and other legitimate charges will be posted to the resident account. Payments received are applied to the oldest outstanding charge first. If there is an outstanding charge on your account when your rent is due, payments will be applied toward the outstanding charges first and then toward the current rent charge. If the payment is not sufficient to cover past due charges as well as the current rent charge, your current rent will be short. If the rent is short you will incur a late charge. To avoid late charges be sure to pay all rent timely and any charges posted on your account by the time your current rent is due.[\/et_pb_toggle][et_pb_toggle title=”Returned Checks” admin_label=”Returned Checks” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]A $35 Returned Check fee will be charged to all residents for returned checks or ACH bank draft charge backs for whatever reason. In addition, the resident will lose the privilege to submit payments via check or electronic ACH bank draft for a period of twelve (12) months. All future payments would have to be made via certified bank funds, money order, or credit card. You will be charged this fee even if the check clears upon re-submission to the bank. In addition, if the returned check is for payment of rent, you will be charged late fees through the date the check clears the bank on re-submission or until you provide certified funds to pay for the returned check. Depending upon the date the check is returned, you also may receive a three-day notice of non-compliance with your rental agreement. The charge for posting this notice (currently approximately $35.00) will also be charged to you.[\/et_pb_toggle][et_pb_toggle title=”Deposits” admin_label=”Deposits” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]When you signed your rental agreement, you gave us a deposit to cover any potential damage to the property, cost of painting and cleaning at the end of your residency, removal of trash and other debris left behind, unpaid utilties, or unpaid rent. YOUR DEPOSIT MAY NOT BE USED AS YOUR LAST MONTHS RENT<\/strong>.[\/et_pb_toggle][et_pb_toggle title=”Gas and Electric Service” admin_label=”Gas and Electric Service” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Please allow sufficient time prior to move-in to contact the utility companies to arrange for services to be turned prior to occupancy. We can assist you with contact information in most cases.[\/et_pb_toggle][et_pb_toggle title=”Telephone and Cable Service” admin_label=”Telephone and Cable Service” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]It typically takes a few days to arrange for phone service. Should you require additional telephone lines or phone jacks, it is your responsibility to pay for any changes made.[\/et_pb_toggle][et_pb_toggle title=”Maintenance” admin_label=”Maintenance” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

Maintenance and repairs are generally the items of most concern to our residents. \u00a0For after hours maintenance emergencies in Baltimore, please call our office at 410.494.2662 and 410.742.5577 in Salisbury.\u00a0 Our voice mail system will give you instructions for reporting the emergency.<\/p>\n

Minor maintenance issues should be reported to the community manager assigned to your property. \u00a0It may take as long as two weeks to complete minor repairs. \u00a0As community managers, we are required to get permission from the property owner prior to undertaking many repairs.<\/p>\n

You will be billed for a service call under the following circumstances:<\/p>\n