{"id":265,"date":"2014-10-31T14:19:09","date_gmt":"2014-10-31T14:19:09","guid":{"rendered":"https:\/\/fairfax.ghostdev.co\/?page_id=265"},"modified":"2021-04-29T01:37:55","modified_gmt":"2021-04-29T01:37:55","slug":"resident-faqs","status":"publish","type":"page","link":"https:\/\/fsecommunities.com\/residents\/resident-faqs\/","title":{"rendered":"Resident FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.9.4″ _module_preset=”default”][et_pb_fullwidth_header title=”Resident FAQ<\/strong>” text_orientation=”center” _builder_version=”4.9.4″ _module_preset=”default” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”4rem” background_color=”RGBA(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(0,0,0,0.3)” background_color_gradient_end=”rgba(0,0,0,0.3)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/fsecommunities.com\/wp-content\/uploads\/2014\/10\/Resident_FAQ.jpg” custom_padding=”15vh||15vh||true|false”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row column_structure=”3_4,1_4″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Frequently Asked Questions” _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

Frequently Asked Questions<\/h2>\n

Find answers to your resident questions here!<\/p>\n

[\/et_pb_text][et_pb_toggle title=”How Do I Report A Maintenance Item?” admin_label=”How Do I Report A Maintenance Item?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]For normal non-urgent maintenance items please mail or fax your written request. Be sure to provide us with the best possible time to reach you. If the item is urgent and it is during regular business hours (Monday \u2013 Saturday, 9:00 a.m. to 5:00 p.m.), you may call our office at 410-494-2662 to report the problem, or print and fax our form. To report emergency maintenance needs be sure the receptionist is informed that you have a maintenance emergency. If it is after business hours, call the office, select Maintenance and follow the voice mail instructions. For police or fire emergencies, dial 911 before calling us.[\/et_pb_toggle][et_pb_toggle title=”What Is Considered A Maintenance Emergency?” admin_label=”What Is Considered A Maintenance Emergency?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. After hours, select Maintenance on the menu and follow the instructions. Someone will respond within 30 minutes. If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you could be charged for the call.[\/et_pb_toggle][et_pb_toggle title=”Can I Be Charged For Maintenance At The Property?” admin_label=”Can I Be Charged For Maintenance At The Property?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.[\/et_pb_toggle][et_pb_toggle title=”Can I Install Cable Or Satellite TV At The Property?” admin_label=”Can I Install Cable Or Satellite TV At The Property?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Generally, no. However, you may request and then first obtain written permission from the property manager. At some homes you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other home in the area. Any cost of installation or removal following move-out is an expense of the resident.[\/et_pb_toggle][et_pb_toggle title=”Can I Install Extra Telephone Lines?” admin_label=”Can I Install Extra Telephone Lines?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Generally, yes. However, you must also obtain written permission from the property manager to do this. All costs of installing extra phone lines are the responsibility of the resident.[\/et_pb_toggle][et_pb_toggle title=”What Are My Rights To Privacy If The Landlord Wants To Enter The Property?” admin_label=”What Are My Rights To Privacy If The Landlord Wants To Enter The Property?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]We will call you and also give you a written notice if we need enter the home. All maintenance appointments are scheduled with you in advance.[\/et_pb_toggle][et_pb_toggle title=”What Are My Responsibilities If My Company Transfers Me Before The End Of The Lease?” admin_label=”What Are My Responsibilities If My Company Transfers Me Before The End Of The Lease?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to \u201cbreak a lease\u201d. Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Please refer to our policy on early termination of Residential agreement, which you signed at lease signing for more details.[\/et_pb_toggle][et_pb_toggle title=”Can I Sub-Lease The Property?” admin_label=”Can I Sub-Lease The Property?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Fairfax Station Enterprises, LLC.[\/et_pb_toggle][et_pb_toggle title=”Can I Rent A Steam Cleaner and Clean The Carpets Myself When I Move Out?” admin_label=”Can I Rent A Steam Cleaner and Clean The Carpets Myself When I Move Out?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]No. Your rental agreement provides that all carpets must be professionally cleaned using a steam process, with a copy of the invoice submitted to your property manager at check out.[\/et_pb_toggle][et_pb_toggle title=”Can I Get A Pet After Move-In?” admin_label=”Can I Get A Pet After Move-In?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Not usually. For more information, please refer to your rental agreement or contact your property manager.[\/et_pb_toggle][et_pb_toggle title=”When and How Should I Give My Notice To Vacate?” admin_label=”When and How Should I Give My Notice To Vacate?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in the office in writing on or before the 1st of the month. Most leases require a minimum 30-day notice and run for a full monthly period.[\/et_pb_toggle][et_pb_toggle title=”What Happens If My Roommate Moves Out Before The End Of The Lease?” admin_label=”What Happens If My Roommate Moves Out Before The End Of The Lease?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]If your roommate moves out, a written notice needs to be submitted to the property manager. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. (It is not the responsibility of Fairfax Station Enterprises, LLC to arbitrate or mediate problems with multiple tenant situations)[\/et_pb_toggle][et_pb_toggle title=”What Happens To The Disposition Of A Roommate’s Security Deposit After Move-Out?” admin_label=”What Happens To The Disposition Of A Roommate’s Security Deposit After Move-Out?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Security deposits are collected as \u201csecurity\u201d for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.[\/et_pb_toggle][et_pb_toggle title=”I Have Always Paid My Rent On Time. Why Did I Receive A Notice When The Rent Was Barely Late?” admin_label=”I Have Always Paid My Rent On Time. Why Did I Receive A Notice When The Rent Was Barely Late?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]The rent is due on the first of the month. If the rent is not posted in our office by the fifth we serve a 3-day notice.[\/et_pb_toggle][et_pb_toggle title=”I Am An Excellent Resident and Take Good Care Of The Home. Can You Waive My Late Charges?” admin_label=”I Am An Excellent Resident and Take Good Care Of The Home. Can You Waive My Late Charges?” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_sidebar orientation=”right” area=”sidebar-1″ admin_label=”Sidebar” _builder_version=”3.0.74″][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ inner_shadow=”on” module_class=”reduce-padding” _builder_version=”4.9.4″ background_color=”#EE6C4D” transparent_background=”off” global_module=”809″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_cta title=”How Can We Help?” button_url=”\/contact\/” button_text=”Contact Us” admin_label=”Call To Action” _builder_version=”4.9.4″ header_text_align=”center” header_font_size=”2rem” use_background_color=”off” background_size=”initial” background_position=”top_left” background_repeat=”repeat” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked QuestionsFind answers to your resident questions here!For normal non-urgent maintenance items please mail or fax your written request. Be sure to provide us with the best possible time to reach you. If the item is urgent and it is during regular business hours (Monday \u2013 Saturday, 9:00 a.m. to 5:00 p.m.), you may […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":258,"menu_order":1,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/pages\/265"}],"collection":[{"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":2,"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/pages\/265\/revisions"}],"predecessor-version":[{"id":817,"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/pages\/265\/revisions\/817"}],"up":[{"embeddable":true,"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/pages\/258"}],"wp:attachment":[{"href":"https:\/\/fsecommunities.com\/wp-json\/wp\/v2\/media?parent=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}