Our mission is to provide quality rental housing and related needs of our resident and, in doing so, exceed their expectations for service, quality and value. Define a Residents First culture.
We will strive to earn our resident’s long-term loyalty by working to deliver more than promised, being honest and fair and “going the extra mile” to provide exceptional personalized service that creates a pleasing housing experience.
Employees are expected to provide exceptional service to our residents. Management will assist when possible supporting their development, providing opportunities for personal growth, and fairly compensating them for their successes and achievements.
Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying residents and motivating employees will bring growth and long-term profitability.
Mobility translates to the power to react, positively, to opportunities. We never know when the next personal or professional opportunity will present itself or how it will show itself. But we know it will. And if we can act on it with maximum information and with maximum flexibility, we can increase our standard of living by leveraging our skills and time. With time being our most valuable asset and a force equalizer, we are here for you. Living with us increases your flexibility and frees up your time by allowing us to maintain your home, worry about fixing the water heater, securely receive your packages, etc. You can become the person you picture yourself being with less stress and more time on your hands. We will enjoy your company while we serve your housing needs. If ever need anything, let us know. If you need to increase your flexibility to address your future mobility needs to stay ever-vigilant to those opportunities, please feel free to discuss that with us up front and at any other time.
The multi-family property management and rental industries are fiercely competitive. So how is it that Fairfax Station Enterprises, LLC has developed into a market leader even as a young blossoming company?
It all started with the acquisition of two small multi-family apartment buildings in Arlington, Virginia. The founders and owners of Fairfax Station Enterprises, LLC developed a business model that was centered on providing maximum benefit to the residents that lived in our apartment buildings; a residents first approach. We never cut corners and routinely went to great lengths to provide service that was astonishing to residents. No stone was left unturned. In short order these two buildings were humming right along and the residents were reaping the rewards. As the benefits to the residents increased, our vacancy rate dropped to virtually zero and our turnover rate plummeted. Hence, our bottom line improved significantly.
As we started to bring on more employees and introduced our approach and business model, they began to interact with residents differently and see them more as valued customers who we provide both product (quality housing) and service (home improvements, service tickets, etc.). Once that transformation began, resident satisfaction improved steadily and turnover rates dropped significantly. Our bottom lines continued to improve. Our philosophy continued to mature into our company motto: Residents First. We believe it so much, we wear that motto on our company shirts and jackets.
A close second to Residents First is taking care of the employees. Employees are the life blood of our business. They are true partners in everything we do. We share tremendous information with employees and include their thoughts and ideas in our work practices and business model. We have demonstrated that when residents are put first followed closely by taking care of employees, profitability will follow and increase.
Our business philosophy of putting residents first and encouraging and rewarding employees is a simple, but powerful, belief that directly relates to customer satisfaction, employee development, and profitability. Following this model has enabled us to expand and achieve revenue and income growth every year since our inception.
Our Business Model
We hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service.
Completely satisfied residents tell others and come back — when they tell others about us, our business naturally grows a healthy resident base.
As each of our communities become more operationally stable and the residents prosper, new career opportunities emerge for our employees. Career advancement is tied not only to community performance, profitability, and employee development but also to quality customer service.
As our employees advance within our system, the company’s growth drives their financial rewards and continues to attract more top talent.
In support of a safe and fair workplace, Fairfax Station Enterprises, LLC is committed to maintaining and fostering equal opportunities for all employees.
For our current business partners, we are working on a secure login for you to see community/business performance data in a real-time environment (the same technological environment we use every hour of every day). We are working on the last few details to ensure security and access is to our standards. We will reach out to you once we are satisfied the system is the way we want it.
Becoming a business partner has never been easier and more rewarding. Since starting our owner/operator business in April 2003, we continue to enjoy working with everyone with insight who see the power in providing quality housing and how worthwhile the enterprise in delivering on a basic human need. If you would like to maximize your investment returns while working with a mature housing owner and operator, simply make the call to Erica at our Salisbury office, (410) 742-5577, or drop us an email, Partner@FSEcommunities.com. We will begin the conversation and listen to your goals and determine how we can help you meet those goals in a mutually beneficial environment. We own multi-family real estate and some commercial space. We operate everything we own with our staff who all work at the communities. We think that is the best way to promote positive standards of living for our residents and increase the maximum value of your investment. We have provided third-party property management services. If you are interested in us providing third party property management services for you, please let us know and we will consider it.